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Travel Advisory

LOST BAGGAGE

Knowing the procedures for lost baggage will limit your anxiety.

Select your origin
Select your destination
Select your departure date
Select your return date
Return date is earlier than departure date
Multi-city
Maximum travellers allowed is 9
TODO: URL to auto fill https://bookings.malaysiaairlines.com/MHOnline/ReservationSearch.do?lang=en&pos=MAS
WEB CHECK-IN - WHY WAIT IN LINE WHEN YOU CAN DO IT ONLINE!
  • Open from 48 hours and up to 90 minutes before departure.
  • Not applicable for check-in from Brunei, Kunming, Los Angeles, Xiamen, Kathmandu; Kuala Lumpur-Los Angeles, Tokyo-Los Angeles sectors; and codeshare flights operated by partner carriers.
For Flight No. please use 4-digit format. Example: For MH1, enter 0001.

Lost Baggage

DAMAGED BAGGAGE

In the event that a piece of checked luggage is damaged, please report it to a Malaysia Airlines representative as soon as possible, preferably before you leave the airport. Our staff and handling agents will examine the damage to your baggage, and will often be able to resolve your claims on the spot. Claims should be made at the Malaysia Airlines Baggage Service office, which is usually located in the baggage claim area, or at the office of our designated handling agent.

A Property Irregularity Report (PIR) will not be completed if the bag has been checked in with a Limited Release Tag indicating previous damage to the bag. Please pack your bags carefully, as damage resulting from a bag or suitcase being over-packed or overweight is not covered.

Please be advised that Malaysia Airlines does not accept claims for damage due to normal wear and tear (missing or damaged straps, scratches, nicks, wheels, locks, zipper damage, scuffs, dents, soiling, feet, clips or exterior tube handles) or manufacturer's defects.