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E-ticketing the way to go at Malaysia Airlines
Subang (5 June 08): Malaysia Airlines' customers are enjoying the benefits of e-ticketing with the national carrier being 100% e-ticket enabled, facilitating more convenient and seamless travel worldwide.
Customers now have the option of booking and printing the e-tickets from the comfort of their homes and workplaces, doing away with visits to ticketing offices and travel agents.
"We have completed the transition from paper ticket to e-ticketing in just 11 months compared to the conventional 3 year process. To date, we have issued some 6 million e-tickets and saved up to RM114 million since we first began offering e-tickets in (May) 2007," said Malaysia Airlines Senior General Manager, Transition Management, Dr Amin Khan.
"We have also completed (77) interlining e-ticketing (IeT) with major airlines including KLM, Singapore Airlines, Cathy and Thai Airways. These airlines contribute (91%) of our total interline traffic," he added.
IeT with another 30 airlines is expected to be completed by end of the year. Paper tickets will be issued for travel by (Malaysia Airlines and partner airlines ticketing offices), with these airlines until then.
Part of Simplifying the Passenger Travel programme where Malaysia Airlines is investing (RM400 million) over (10) years, customers can now enjoy 2 additional check-in options, web and kiosk in addition to counter check-in.
"This new web check-in option is available for travel between Kuala Lumpur to all domestic destinations. The service will be progressively rolled out to ASEAN and international destinations, with completion targeted (before year end)," added Amin.
Complementing this is the seat reservation service where customers can now check on seat availability and (select) their seats online (upon check in via web).
The kiosk check-in option has been well received with close to 33,000 passengers using it on a monthly basis. This is currently available for travel between Kuala Lumpur to all domestic destinations. By year end, customers will be able to use the kiosk to check in for international travel.
Issued by: Media Relations, Communications Division, Malaysia Airlines, Subang
For more information, media to contact:
Anbarasu S.
Tel: 03 78403884
Mobile: 019 2224952
Email: arasu@mas.com.my
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Customers now have the option of booking and printing the e-tickets from the comfort of their homes and workplaces, doing away with visits to ticketing offices and travel agents.
"We have completed the transition from paper ticket to e-ticketing in just 11 months compared to the conventional 3 year process. To date, we have issued some 6 million e-tickets and saved up to RM114 million since we first began offering e-tickets in (May) 2007," said Malaysia Airlines Senior General Manager, Transition Management, Dr Amin Khan.
"We have also completed (77) interlining e-ticketing (IeT) with major airlines including KLM, Singapore Airlines, Cathy and Thai Airways. These airlines contribute (91%) of our total interline traffic," he added.
IeT with another 30 airlines is expected to be completed by end of the year. Paper tickets will be issued for travel by (Malaysia Airlines and partner airlines ticketing offices), with these airlines until then.
Part of Simplifying the Passenger Travel programme where Malaysia Airlines is investing (RM400 million) over (10) years, customers can now enjoy 2 additional check-in options, web and kiosk in addition to counter check-in.
"This new web check-in option is available for travel between Kuala Lumpur to all domestic destinations. The service will be progressively rolled out to ASEAN and international destinations, with completion targeted (before year end)," added Amin.
Complementing this is the seat reservation service where customers can now check on seat availability and (select) their seats online (upon check in via web).
The kiosk check-in option has been well received with close to 33,000 passengers using it on a monthly basis. This is currently available for travel between Kuala Lumpur to all domestic destinations. By year end, customers will be able to use the kiosk to check in for international travel.
Issued by: Media Relations, Communications Division, Malaysia Airlines, Subang
For more information, media to contact:
Anbarasu S.
Tel: 03 78403884
Mobile: 019 2224952
Email: arasu@mas.com.my
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For enquiries, media members may contact:
Media Relations
Communications Division
Ground Floor, Admin 1 Building,
MAS Complex A,
Sultan Abdul Aziz Shah Airport,
47200 Subang,
Selangor Darul Ehsan,
Malaysia
Phone Numbers:
| Media Room | 603 7840 3881 |
| Tan Wai Fong | 603 7840 4504 |
| Su Wong | 603 7840 4485 |
| Tan Jung Yee | 603 7840 4519 |
| Salina Md Salleh | 603 7840 4522 |
| Rossilawati Omar | 603 7840 3890 |
Fax Number:
603 7847 3171
For travel related enquiries: non-media members/members of the public may contact our 24-hour Call Centre at 1-300-88-3000 (Malaysia) or 603-7843-3000 (international).
For customer complaints: please forward to customer@mas.com.my or contact 1-300-88-3000 (select Option 7), Monday to Friday (8.30am – 5.30pm).
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