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Online Claim form

Please provide the following information so that we can validate your claim and process your refund as quickly as possible. We will provide a written acknowledgement of your claim within two (2) business days.

The MAS Lowest Price Promise (MLPP) checklist below is to help ensure your claim is processed more efficiently:

If you were not able to answer Yes to all of the questions below you will not be eligible for a refund under our MAS Lowest Price Promise scheme.

Did you book your original itinerary through www.malaysiaairlines.com?

  1. Are you submitting your claim form by midnight on day of purchase of your Malaysia Airlines Itinerary?

  2. Do your flight numbers start with MH prefix (for example MH2547), but excluding flight numbers in the range MH3000-MH3999? (The MLPP does not apply to flights where Malaysia Airlines is not the operating carrier or to MASWings Flights which are in the range MH3000-MH3999)

  3. Did you select the lowest fare available for the class of purchase (Economy, Business, First)?

  4. Is the itinerary purchased on www.malaysiaairlines.com and the competing itinerary identical? (same times, dates, number of passengers, cabin etc)

  5. Is the competing fare quoted in MYR?

  6. Can you purchase the competing fare on the website? If yes, please provide a screen shot of the fare quote page from the said website.

If you were not able to answer Yes to all of the questions above you will not be eligible for a refund under our MAS Lowest Price Promise scheme.

Fields marked with a (*) are mandatory, all other fields are optional.

Personal Details
First Name*
Last Name*
Email*
Booking Reference Number* e.g. Y75H3D - What is this?Passenger Name Record (PNR) is a 6 alphanumeric character given during booking and also printed on your E-Ticket (usually referred to as Booking Reference, Reloc MH, etc). Example: BOOKING REFERENCE: REJA44
(This is 6 digit alpha numeric code)
Malaysia Airlines
Flight Number (Outbound)* MH
Date*
Flight Number (Return)* MH
Date*
Competing Fare
Total fare per ticket, in MYR (including all taxes, surcharges and credit or debit card fee, if applicable)*
Website address where fare was found*  
Date fare seen*
Time fare seen (Local Malaysian Time)*
Attach screen shot of lower fare found (up to a total size of 500KB).*

We recommend that you save the image for future verification purposes.
Terms and Conditions
I have read and agree to the Terms and Conditions.

The dissemination of personal data by Malaysia Airlines is in accordance with our Privacy Policy. The information that you provide to us will only be used to provide you with your MAS Lowest Price Promise Refund or to discuss your MAS Lowest Price Promise Claim. Please note, as with any standard email, any emails containing your personal data sent to or from Malaysia Airlines will travel in a non-encrypted format.