Media Statement & Information on Flight MH370 | 有关MH370航班的媒体声明及信息
Released at 4.00p.m./12 February 2015
Malaysia Airlines’ Group CEO Ahmad Jauhari Yahya, together with members of the Management Committee, have met with three of the 15 MH370 next-of-kin from China who turned up at the airline’s Headquarters in Subang today.
The three next-of kin presented a letter to Malaysia Airlines which the airline will respond with a written reply, as requested by the NOKs within the next few days.
Malaysia Airlines has offered caregiving assistance by Mandarin speaking staff to these next-of-kin .
Whilst the airline continues to regularly communicate with the families via its Family Communications and Support Centre (FCSC) in Beijing, it is in no position to provide any further clarification or technical information on the fate of MH370 other than what is already available in the public domain.
Since the beginning of the accident, the airline has given its full commitment to the investigating authorities and all available information has been provided. The information provided to Malaysia Airlines regarding the results of the investigation, will be shared with the families, when the same is available.
Released at 4.35p.m./1 February 2015
Malaysia Airlines wishes to clarify reports from various quarters on the Declaration of Accident to flight MH370 and the manner in which it was communicated which we understand has caused considerable discontentment among family members of passengers and crew onboard.
The airline had, contacted all next-of-kin in Malaysia and around the world to notify them of the impending announcement on 29 January 2015. Prior to the scheduled announcement by the Department of Civil Aviation Malaysia, all next-of-kin were notified via telephone calls and in certain instances by text messages, when the calls were unanswered. These were done personally by its Family Support Centre, caregivers or representatives from the airline’s regional offices.
Next-of-kin in China were notified via text messages by Malaysia Airlines' Family Communications and Support Centre in Beijing.
Together with the Government of Malaysia and its related agencies, the airline will continue to organise engagement sessions with family members to discuss various matters related to the declaration.
Malaysia Airlines remains committed to provide for the wellbeing of family members of those onboard MH370. Our thoughts and prayers are with them at all times.
Contact Information | 联系方式
Family Support Centre | 家属支持中心
(Toll-free number) |（免费电话）
South China | 中国华南区
North China | 中国华北区
Malaysia | 马来西亚
Indonesia | 印度尼西亚
Australia | 澳大利亚
US/Canada | 美国/加拿大
New Zealand | 新西兰
India | 印度
France | 法国
Family members may also get in touch with the centre at | 家属也联系以下号码
+603 8777 5770
Press/Media Contact | 新闻/媒体联络
Malaysia | 马来西亚:
+603 8787 1276
+603 8777 5698
For the passenger manifest of MH370, click here
For the Malaysian Government official MH370 website, click here.