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Travel Advisory

CONTACT US

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WEB CHECK-IN - WHY WAIT IN LINE WHEN YOU CAN DO IT ONLINE!
  • Open from 48 hours and up to 90 minutes before departure.
  • Not applicable for check-in from Brunei, Xiamen and codeshare flights operated by partner carrier
For Flight No. please use 4-digit format. Example: For MH1, enter 0001.

 

Contact details

24-hour call centre
(Ticketing, bookings, flight cancellations, general enquiries)

Within Malaysia   
1 300 88 3000

Outside Malaysia
+603 7843 3000 (long distance call charges apply)

Missing Luggage Office (MLO)/Lost & Found Items
+603 8776 3733/ +603 8776 3742 (Business Hrs: 07:00 - 23:00, Malaysia time GMT+8)

Find a Malaysia Airlines office closest to you.

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Phone    
1 300 88 3000 (within Malaysia)
+603 7843 3000 (outside Malaysia)

Email

Enrich@malaysiaairlines.com

 

Government Sales Department

4th floor, West Wing,
Administration Building, Southern Support Zone,
Kuala Lumpur International Airport, 64000 Sepang

View full Government Travel contact details

 

 

Ground Handling Management Department

Fax
+603 8777 5316

Email
For queries on Ground Handling services for foreign carrier at Malaysia stations, please drop a mail to ghm@malaysiaairlines.com

 

 

Malaysia Airlines Academy
2 Jalan SS7/13
Kelana Jaya
47301 Petaling Jaya
Selangor Darul Ehsan
Malaysia

Phone
+603 7863 7500

Fax
+603 7804 3144

Email
mktg_maa@malaysiaairlines.com

 

 

For media related enquiries only, please email:

media@malaysiaairlines.com

If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).

 

oneworld Press Room

For the latest news about oneworld and its member airlines, please click here.

 

Flight Simulator Sales & Marketing
Malaysia Airlines
Simulator Building Complex A-AA0202
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul Ehsan
Malaysia

Phone
+603 7840 2663
+603 7840 4369

Fax
+603 7847 3903

Email
simexperience@malaysiaairlines.com     

Our customers’ compliments and complaints are handled by our Customer Services team who can be contacted at customer@malaysiaairlines.com

If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (“ADR”). You can find out more about the Online Dispute Resolution service at http://ec.europa.eu/consumers/odr/.

Please note however that Malaysia Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

Alternatively, you may log your complaint with the CAA’s Passenger Advice and Complaints team (PACT) by completing the online complaint form via the CAA website: www.caa.co.uk/passengercomplaints.  Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. You can then access the CAA's consumer portal where you can submit your complaint to PACT.