Earning Enrich Miles

Earning Enrich Miles

How do I earn Enrich Miles?
You earn Enrich Miles each time you travel with Malaysia Airlines, oneworld® member airlines and Enrich partner airlines on a qualifying fare. Enrich Miles can also be earned when you use the products and services of Enrich partners in the following categories: hotel, car rental, credit/charge card, telecommunications, spa, shopping and lifestyle. See Earn Enrich Miles.

How many Enrich miles can I earn for my flight?   
It depends on the type of ticket you purchase, the class of service you travel, your Enrich tier status and the distance you fly.

How do I keep track of my Enrich Miles?
The best way is to log in at the Enrich site. You will be able to view your latest Enrich transactions, as well as your activities in the past six months. A quarterly account statement will be mailed to members who have earned or redeemed Enrich Miles during the previous quarter.

Can I earn miles by flying other airlines besides Malaysia Airlines?
Yes, you can. Enrich Miles can be earned when you travel on oneworld member airlines and Enrich partner airlines. To ensure you receive mileage credit for your travel, please quote your Enrich membership number when making your reservation and present your Enrich membership card when you check in with the partner airline.

If I purchase my Malaysia Airlines tickets from a travel agent, will I earn the same number of miles as those purchased from a Malaysia Airlines ticket office?
Yes, as long as the tickets purchased are eligible to earn Enrich Miles, it does not matter where you purchase the tickets from.

Can I earn miles for flights taken before I enrol as an Enrich member?
Members are only allowed to earn miles on flights flown after enrolling as an Enrich member. Flights taken before enrolment are not eligible to earn Enrich Miles, except for Malaysia Airlines flights within 60 days prior to enrolment.

Will I earn Enrich Miles when I fly on an Award Ticket?
No, you cannot earn miles when travelling on an Award Ticket.

How long does it take for Enrich Miles to appear in my account?
For miles earned on Malaysia Airlines, please allow up to 7 days; for miles earned with Enrich partners, please allow 4 – 6 weeks.

What should I do if miles are not credited to my account?
First, log in to the Enrich site, then fill out the relevant form under “Claim Missing Miles”. Alternatively, you can call Enrich and request for a form to be faxed to you. Be sure to retain your original travel documents (i.e. boarding passes and ticket stubs) and partner receipts (i.e. hotel receipts, copy of car rental agreement and other invoices/receipts/statements from other partners) as you will need this to complete the Missing Enrich Miles Claim Form.

How do I redeem my credit card points for Enrich Miles?
You need to contact the credit card company or bank directly and request for your points to be transferred to Enrich. They will inform you of the conversion rate at the time of the transfer. Please allow up to 2 weeks for the miles to appear in your account.

Can I transfer miles from my account to another account?
Yes, you can transfer Enrich Miles into another member’s account for a small fee. You can transfer as many miles as you like to other members; however, each individual member may only receive a maximum of 50,000 transferred miles per year.