Services and facilities for infants
Whether you’re in for a long-haul flight or just a short trip across the sky, here’s a guide on how we make travelling with your baby a comfortable and stress-free experience for the both of you.
Definition of infant
An infant or baby is a passenger who has not reached his or her second birthday. The age is taken as at the commencement of the journey. For safety reasons, air travel is not recommended for a newborn within the first seven days after birth. One adult is only allowed to carry one infant onboard.
Allowance for baby essentials
For your convenience, Malaysia Airlines allows for an additional 10 kg of purely baby essentials (including a bassinet or carrycot) over and above the free baggage allowance as allotted to an infant’s accompanying adult passenger. The combined weight of the bassinet or carrycot and baby essentials must not exceed 10 kg.
Should there be any adult items found packed together with these essentials, such items will be removed and weighted under the passenger’s free baggage allowance.
Reservations for bassinets
A number of bassinets are provided onboard, depending on the aircraft. Due to safety and storage reasons, passengers are not allowed to carry their own bassinets into the cabin. Should you need one for your infant, reservations can be made at the time of your initial ticket purchase for a bassinet provided by Malaysia Airlines.
- This service must be requested through the Reservations/Ticket Counter/Call Centre at least 24 hours before departure. Please call 1 300 88 3000 if you are within Malaysia or +603 7843 3000 if you are overseas.
Since storage space is limited in the aircraft cabin, the acceptance of baby prams/strollers as cabin items will be on a first-come, first-served basis. Once the storage space is taken up, these items will need to be loaded in the aircraft hold.
Infant kits and facilities
Feeding mothers are advised to carry their choice of infant formula due to the wide variety of formula available in the market and the different preferences of infants. However, a limited quantity of baby formulae, food and essentials including napkins, bottles and brushes are provided onboard to ensure your infant’s comfort throughout the journey.
Facilities for heating baby food and sterilising feeding bottles are also available on certain flights.
Subject to special conditions, incubators as provided by hospitals for babies with heart or respiratory problems are permitted on certain Malaysia Airlines flights. Should you have any queries, please contact us for further information and assistance.
- To speak to our staff, please call 1 300 88 3000 if you are within Malaysia or +603 7843 3000 if you are overseas.
- Only one incubator per flight is permitted.
Childcare facilities at the airport
For the convenience of nursing mothers, we have a Baby Changing Facility and Lactation Room at selected airports, complete with cradle, high chair, diaper-changing table, and basic toiletries such as baby soap, talcum powder and nappies.