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Travel Advisory

BAGGAGE INFORMATION

Knowing the weight limits and baggage guidelines will ensure proper packing to ensure a smooth check-in.

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Checked Baggage Allowance

From To Route Region Cabin No of pieces Total weight (Kgs)

Effective 28 May 2014, guests are allowed to check-in a maximum of 2 pieces of baggage on any class of travel and a newly revised baggage rate will apply per block concept on Malaysia Airlines’ operated flights. The amount of checked baggage that you can take with you free of charge will vary according to the route, class of travel, terms and conditions of ticket and Enrich tier status.

Excess baggage charges will be levied based on weight pricing for all regions. For our Enrich Silver, Gold and Platinum members, you will still be able to enjoy an extra additional checked-in baggage during your travel. (The maximum baggage rate shall apply in accordance to the tier of membership).

Weight System 

Passengers are allowed to check-in a maximum of 2 pieces of baggage on any class of travel

  • First Class - 2 pieces weighing 50kg in total plus 1 sports equipment with a maximum weight of 15kg free
  • Business Class -2 pieces weighing 40kg in total plus 1 sports equipment with a maximum weight of 15kg free
  • Economy Class - 2 pieces weighing 30kg in total plus 1 sports equipment with a maximum weight of 15kg free
  • Passengers with infant are allowed to check-in 1 piece/10 kg of baggage and it is applicable on First, Business and Economy class cabin

A special allowance of 10kg/10 Litres Litres bottle of ‘ZAM ZAM’ water is allowed to passengers performing ‘Umrah’ and ‘Hajj’ travelling from Jeddah Kuala Lumpur with onward connecting flights.

Enrich Platinum members are allowed an additional 100% extra checked baggage allowance for the respective class of travel.

Enrich Gold members are allowed an additional 50 % extra checked baggage allowance for the respective class of travel.

Enrich Silver members are allowed an additional 5 kg extra checked baggage allowance for the respective class of travel. GRADS are allowed 10 kg additional baggage allowance based on non-promotional fares paid.

To comply with Global Health and Safety regulations for baggage handlers, Malaysia Airlines has imposed a strict ruling to ensure that each single piece of item or baggage that is checked in DOES NOT exceed 32 kg (70 lbs).

Irrespective of class of travel, any single piece of baggage weighing more than 32 kg (70 lbs) will not be accepted at check-in counters at any station. Customers will be required to reduce the weight by repacking the baggage into smaller units before they are allowed to check in. This regulation equally applies to transit baggage.

We recommend that items exceeding 32 kg (70 lbs) such as bulky musical instruments, sports equipment, as well as photo and film camera equipment should be sent through MASkargo, our cargo service. Customers can still check-in their bulky musical instruments, sports equipment, photo and film camera equipment as checked baggage but the items must be properly packaged in protective bags or wrap and subject to applicable overweight and oversize baggage charge. Acceptance depends on the capacity of the (various) aircraft operating on the passenger’s routing. If the baggage cannot be accommodated on one of the aircraft, it cannot be accepted for the whole route.

a. For some types of special baggage advance reservations should be made. Malaysia Airlines may refuse acceptance if deemed necessary.

b. If accepted, the passenger must pack the baggage in such a way that the item and/or its         contents are sufficiently protected to endure ordinary handling.

c. Limited liability may apply for checked-in special baggage.

Should your check-in baggages exceed the amount stated on your ticket, you may be required to pay the extra charges before we can check them into your flight. All payments of excess baggage charges should be made at the airport upon check-in.

Weight System excess baggage rates

Effective 28 May 2014, the charges for checked baggage weights in excess of the free baggage allowance will be calculated depending on zone of travel with a fixed rate applied for every 5 kg of excess baggage weight.

RegionFixed Rate for each block of 5 kg
Within Peninsular Malaysia, Sabah & SarawakMYR 45
Between Peninsular Malaysia, and Sabah or SarawakMYR 55
South East AsiaMYR 70
South Asia/ Greater ChinaMYR 100
North Asia/ Australia/ New Zealand/ Middle EastMYR 115
EuropeMYR 170

For flights departing from international airports, the charges will be based on the Malaysian Ringgit (MYR) value of the applicable zonal charge and to be converted into the local currency of payment during check-in.

The above guidelines apply only for travel on Malaysia Airlines and does not cover code-share flights as well as travel involving other airlines.

Piece System excess baggage rates

For Economy Class, baggage weighing over 23 kg (50 lbs) and up to 32 kg (70 lbs), passengers will be charged USD25/CAD25 per piece for the first 2 pieces.

The piece pricing is applicable when the number of checked-in piece exceeds the 2 pieces free baggage allowance.

RegionRate per block of 5kg (MYR)Checked-in Bag/Weight (kg)How it works? (MYR)Total (MYR)
Within Peninsular Malaysia, Sabah & Sarawak452pc/30N/ANo Charge
Between Peninsular Malaysia, and Sabah or Sarawak 555pc/90

12-Blocks of 5kgs = 55 x12=660

 

3-Extra pieces = 55 x  3 =165

825
South East Asia703pc/30One time charge at RM70/-applicable for extra piece with no additional charge for extra weight70
South Asia/ Greater China1003pc/47

4-Blocks of 5kgs=100 x 4=400

 

1-Extra piece = 100 x 1=100

500
North Asia/ Australia/ New Zealand/ Middle East1153pc/37

2-Blocks of 5kgs  = 115 x 2=230

 

1 Extra piece       =  115

345
Europe 1702pc/30N/ANo Charge

Excess baggage charges for live animal or domestic pet

Please be advised that live animal or domestic pet shall not be included in the free baggage allowance but shall constitute excess baggage for which the passenger must pay the applicable charges.

a. If flight sector apply weight system, the charge is based on 1.5% of the highest normal direct adult one-way Economy Class fare (in local currency) for each kilogram.

b. Animal weight plus the cage.

c. In case the weight of live animal and its cage is less than 5 kg, a minimum of 5 kg will be charged.

Guide dogs accompanying sight or hearing impaired passengers, together with containers and food, will be carried free of charge in addition to the free baggage allowance.

Value declarations

You may declare a value for your checked baggage in excess of the applicable liability limit. If you make such a declaration, you must pay additional charges in accordance with our regulations. You must not pack in your baggage valuables, fragile or perishable articles including money, jewellery, cameras, video and electronics equipment, silverware, negotiable instruments, business documents, samples, antiques, paintings, furs, manuscripts or similar items, computers and medication.

For more information on our Baggage Policy, click here

Effective 1 November 2014, Malaysia Airlines will charge a Service Fee to passengers for the carriage of Risk Items, such as firearms and shotguns.

  • A Service Fee of MYR 200 per risk item, per journey will be charged.
  • Effective for Domestic routes only and passengers travelling on transit, i.e. for those making one stop in their journey.

The carriage of Risk Items, such as firearms (including replica and decommissioned firearms) and ammunition is restricted under law. Under the Malaysian Department of Civil Aviation (DCA)’s National Civil Aviation Security Programme and in compliance with ICAO Annex 17, firearms are not permitted to be carried in the aircraft cabin.   

Firearms are considered a Risk Item, defined as “offensive and scheduled” weapons under the Corrosive and Explosive Substance and Offensive Weapons Act 1958 or other articles which may pose a danger or risk if carried by passengers on board any aircraft.

Declaration of Carriage of Firearm must be made to Malaysia Airlines personnel at the Check-in counter, and then surrendered to MAB personnel at the Security check-point.

The Service Fee is to be paid at the Check-in counter, Excess Baggage Counter or Ticketing Counter, by cash or credit card.

Frequently Asked Questions

A.  Service Fee

1. Why is Malaysia Airlines charging a Service Fee to pax for carriage of firearms?

  • The Service Fee is required for the special handling of the firearm / risk item(s). MAB has been engaged to handle part of the process of carriage.

2. How much is the charge fee?

  • The fee is MYR 200, per item, per journey within Malaysia only.

3.  Is the implementation fee applied for travel from Malaysia only?

  • Yes. Travel from Malaysia.

4. How is payment of the Service Fee made?

  • Payment will be made at Check-in Counter, Excess Baggage Counter or Ticketing Counter.
  • Cash or card credit is accepted.
  • Proof of payment is through Miscellaneous Charge Order (MCO) and/or Electronic Multipurpose Document (EMD).

5. Is the Service Fee refundable?

  • Fee is non-refundable, unless the flight is cancelled due to MH’s operational reasons.

6. When is the Service Fee charge effective?

  • Effective date is 1 November 2014.

7. Can this application be made online?

  • TBA- to be developed at later stage.

8. Is the Service Fee applicable to Firefly and MASwings?

  • It is applicable on MASWings flights too.

9. Is the Service Fee applicable to passengers travelling to international sectors?

  • The service fee will be applicable to passengers from domestic to international.

 

B.  Handling Process

1. When and how does the passenger notify MAS that pax will be carrying firearms?

  • Passenger must alert MAS at Check-in counter; otherwise when pax goes through Security Screening Point.

2. What is the handling process?

  • Passenger must declare the carriage of firearm/Security Risk Items at the Security check-point upon entering Departures.
  • Passenger must produce the Authority Card that he/she is a Government Law Enforcement Officer or holder of an approved permit.
  • The item will be surrendered to MAB security personnel.
  • The firearm shall be kept in a properly sealed bag made of durable material and affixed with a Lethal weapon / Firearm tag, raised in triplicate (Refer Chapter 11-07-1 MASP).
  • One copy of the Lethal Weapon / Firearm Tag shall be given to the passengers.
  • The firearm is loaded in the aircraft's Diplomatic Locker or Security Lockers in Service Containers, under lock and key.
  • Destination and transit stations shall be notified by telex of the impending Security Risk Items.
  • Security Risk Items shall be returned to the passenger at the Arrival Hall of the destination upon presentation to Malaysia Airports Berhad (MAB) Security Personnel of the copy of the Lethal Weapon / Firearm Tag.

3. Will the firearm be stored in cargo or somewhere else on-board?

  • The Security Risk Item shall be loaded in the aircraft's Diplomatic Locker or Security Lockers in Service Containers under lock and key and is inaccessible to passenger.

4. Where do I claim for the firearms when I arrive?

  • Security Risk Items shall be returned to the passenger at the Arrival Hall of the destination upon presentation to MAB Security Personnel of the copy of the Lethal Weapon / Firearm Tag.
  • Release of item shall be subject to Local Customs / Police requirements. Passenger needs to check with MAS / Ground Handling Agent at Arrival Hall.
  • MAB shall ensure that the Risk Item is returned to pax within fifteen (15) minutes upon ATA.

5. What notification must be given before I fly?

  • When checking-in, passenger must inform counter staff that he/she is carrying a firearm.
  • Pax is required to show proof of permit to carry firearm.
  • Pax is required to pay the Service Fee at the Check-in or Excess Baggage counter.
  • Receipt / proof of payment is via Miscellaneous Charge Order (MCO) and/or Electronic Multipurpose Document (EMD). Three (3) copies are given –

o   1st copy is for passenger

o   2nd copy for Malaysia Airports / SATS Security for record purposes.

o   3rd copy shall be kept by MAS.

  • Passenger needs to show MCO/EMD to Malaysia Airports (MAB) Security personnel (for JHB, SATS Security) confirming that he/she has paid the Service Fee for handling of his/her Security Risk Item.
  • For walk-in passenger who fails to produce the MAS MCO / EMD, MAB Security Personnel will direct the passenger to the MAS Check‐In Counter / Ticket Counter to make payment and obtain the MCO/EMD.

6. What happens if pax does not collect firearm upon arrival at destination?

  • Risk Items not collected by passengers within three (3) hours will be deposited by MAB at the nearest police station for safekeeping custody. MAB will obtain a receipt of acknowledgement from the police station and shall inform MAS’ Station Manager and its Security In‐Charge / Security Manager.

Other countries

  • Not applicable as this is ONLY for Domestic.

 

C. Surrendering Firearms

1.  What if pax does not inform or declare that he/she is carrying firearms upon Check-in?

  • Passenger will be stopped at Security check-point, and asked to return to Check-in counter to pay Service Fee. Following that, the passenger will have to surrender firearm at Security check-point at Departure.

2. Is there a time deadline when firearm needs to be surrendered?

  • Firearms must be surrendered at the Departure Gate Security Check Point at least 30 minutes before flight departure. Failure to do so will result in item not being uplifted on the same flight.

3. How should I pack my firearms in a way that is accepted to be carried on board?

  • The firearms will be surrendered separated from the ammunitions.

4. Can I pack the firearm in my checked-in baggage on a commercial airline flight?

  • Firearms cannot be packed in the checked-in baggage as it will be detected by the Airport Security Screening Authorities. It will cause inconvenience to the passenger to have to return to Check-in to process payment and he/she may miss the flight.

5. Am I allowed to take firearms on my carry-on baggage?

  • Carriage of firearms in carry-on baggage is forbidden and will be detected by Security Screening Authorities. Firearms must be declared and handed over to MAS/MAB Security.

6. Who will be responsible once I surrender my personal firearms?

  • MAB will be responsible of the firearm that has been surrendered at Security.
  • The Risk Items shall be handed over to the MAS Security / MAS Ramp Agent or its authorised representative / agent at the Aircraft Make‐Up / Break‐Up Area before being loaded in the aircraft's Security Dip Locker or Security Portable Lockers (SPL) or in the service containers under lock and key.
  • Proper handing-over shall be carried out at the aircraft site and acknowledgement slip shall be issued to the MAS Security or authorised representative / agent for signing.

7. Who will be responsible to handle the firearms at the transit station?

  • MAB and MAS.

 

D. Guidelines & Restrictions

1. What types of firearms are allowed by the passengers during his travel?

  • Firearms including replica and decommissioned as well as shotguns are allowed as long as there are approved permit.

2. Are there size and weight restrictions?

  • Maximum weight: 5 kgs
  • Size restrictions: NIL

3. How many pieces of firearms allowed per pax?

  • No restriction on numbers of firearms allowed, as long permissible by law and not exceeding 5kgs in weight per pax.

4. Can I pack ammunition separately in my check-in baggage? How many bullets allowed on-board?

  • Not allowed. Ammunition must be declared at Check-in as a Security Risk Item.

5. Where do I apply for the permit and licence for the personal firearms?

  • Passengers must apply for their own permits as issued by the Royal Malaysia Police (Polis Diraja Malaysia – PDRM)

6. Who gives authority to carry the firearms?

  • The Royal Malaysia Police (Polis Diraja Malaysia - PDRM)

7. Does passenger have to be a Law Enforcement Officer to be allowed to carry firearms?

  • Not necessarily. Passenger must carry an approved permit for the firearm.

8. If I have the Permit, will I be allowed to carry the firearms onboard?

  • Under Malaysian Law, no firearm is allowed to be carried onboard. Handling of Security Risk Items - The carriage of security risk items by passengers in the aircraft cabin is prohibited. This is to ensure preventive measures for the protection of Company’s aircraft and other passengers against acts of unlawful interference.

9. Are there restrictions / requirements if I am travelling to another country?

  • Destination and transit stations shall be notified by telex of the impending Security Risk Items.
  • Approval from other country is required, even if passenger is a Government Law Enforcement Officer.

10.  Do I have to be specifically authorized to carry a firearm?

  • Yes.

 

E. Other Information

1. Where can I get more information about carriage of the risk items?

  • Call Malaysia Airlines Contact Centre at 1-300-88-3000 (within Malaysia) or 603-7843 3000 (outside Malaysia).
  • Check-in and Excess Baggage payment counters.