Re-accommodation Arrangements for AirAsia X Passengers


Arising from the suspension of four AirAsia X routes between Malaysia and two cities in India and Europe respectively, Malaysia Airlines would like to clarify its role in the re-accommodation arrangements for AirAsia X passengers impacted by this situation.

a) AirAsia X has negotiated with Malaysia Airlines for passenger re-accommodation arrangements, whereby AirAsia X would purchase seats on Malaysia Airlines to transfer passengers impacted by the recent suspension of its flights between Kuala Lumpur and London Gatwick, Paris Orly, Mumbai and Delhi.

b) AirAsia X is expected to communicate and confirm directly with the affected passengers if they actually fly on alternative Malaysia Airlines flights to or from London Heathrow, Paris Charles De Gaulle, Delhi and Mumbai airports. Consequently, once AirAsia X has offered alternative flights on Malaysia Airlines to affected passengers, the offer should be treated as a confirmed booking and new e-tickets will be issued separately.

c) Due to the volume of bookings involved, AirAsia X is working with Malaysia Airlines to process the various passenger bookings in batches for the issuance of fresh e-tickets and priority is given to bookings with earlier travel period. AirAsia X is then expected to transmit these Malaysia Airlines e-tickets to the passengers concerned.

d) Where passengers have already been told by AirAsia X that they are flying on Malaysia Airlines, and have yet to receive their new e-tickets, please be assured we are working with AirAsia X for the issuance of these tickets. If there any specific enquiries with regards to these e-tickets, kindly contact AirAsia X direct.