Press Room

Malaysia Airlines Urges Guests to Self Check-in

Subang, 18 December 2013: Malaysia Airlines strongly encourages its guests who are travelling during this holiday season to perform self-check in to avoid long queues at the airport. Guests may choose to check in via web (malaysiaairlines.com), mobile (flymas.mobi) or fast-check kiosks (at KLIA). Malaysia Airlines web check-in is open 48 hours and up to 90 minutes before departure.

Malaysia Airlines Director of Customer Services, Dato' Mohd Salleh Ahmad Tabrani said, "There has been various complaints about guests getting stuck in long queues. The peak timings daily are from 7.00am till about 8.30am. Malaysia Airlines checks-in about 1500 guests in the span of 1 1/2hours and up to 5000 passengers between 6:00am to 10:00am during this peak period. As such, Malaysia Airlines strongly urges all guests to self check-in during this period as their kind cooperation will really make a difference.”

For domestic travelers, self check-in is compulsory.  

Besides the flexibility and convenience, the self-service check in options can be a great way for passengers to save time on their journey. The service is available to any e-ticket holder with a confirmed booking. Immediately after self check in, customers are shown to the baggage drop-off points where necessary, to hand over their checked-in baggage to the airline employees.

The web check-in is however not applicable for travel on sectors from Kuala Lumpur to Bandar Seri Begawan, Kunming, Xiamen, Kathmandu, Los Angeles, Tokyo–Los Angeles, as well as sectors and code share flights operated by partner carriers.

This consolidated airport check-in convenience is one of the many initiatives rolled out by Malaysia Airlines to improve customer experience when they travel with the national carrier.