Experience the thrill of flying your own aircraft.
These terms and conditions are applicable to the Flight Simulator Experience (FSE) with Malaysian Airline System Berhad (MAS) Flight Crew Training Centre (MAS FCTC). Please read and understand them carefully before making your booking or purchasing or using a voucher.
It is a 10-minute Flight Simulator Experience session where you will be briefed on safety and general information on flight deck instruments and guided by our Simulator Guide at the controls from take-off, cruising and touchdown.
Flight Simulator Experiences involve a degree of physical mobility and may not be suitable for some people. Please check with MAS FCTC at the time of booking if you have any concerns. In all cases, any participant MUST be guided by a MAS Simulator Guide who will be seated at the Right Hand (RH) seat. Participants must:
The maximum number of participants in one FSE session shall be 3 persons and 1 Simulator Guide. Only Flight Simulator Experience participants will be permitted to enter the MAS FCTC. Flight Simulator Experiences are not suitable for professional pilot training and pre-interview preparation for airline selection is strictly prohibited.
In the interests of security, all Malaysian participants above 12 years of age will be required to produce their Malaysian Identity Card or Malaysian Driving License whereas for non-Malaysian participants, they will be required to produce their International Passport as a form of identification on arrival at the MAS FCTC complex. Participants below 15 years of age are also required to provide written consent from their parent or guardian. Failure to provide those required documents satisfactory to MAS will result in the refusal of admittance. No refund will be given in such circumstances.
4.1 You may purchase the above bookings in the form of vouchers (MYR 500 per participant excluding tax (if any) for every 20-minute FSE session) which can be given as gifts or awards, ideal for all special occasions. The minimum FSE booking for weekends or public holidays is 60 minutes per FSE session, which is priced at MYR 1500 per participant.
4.2 Except for Enrich members, all requests for bookings or purchase of vouchers should be sent to firstname.lastname@example.org. Your requests must include the following details:
4.3 Please take note that booking confirmation is subject to simulator availability and MAS FCTC reserves the right to change the date and/or time for FSE at its discretion. MAS FCTC will contact you at your contact number or email address to confirm your bookings. Full payment must be made upon booking confirmation.
4.4 Enrich members who wish to redeem Enrich miles in exchange for FSE should directly contact the Enrich office for further assistance. All Enrich members and the redemption of Enrich miles shall be subject to all rules, regulations, terms and conditions governing the Enrich programme from time to time. To make a redemption request, Enrich members may call 1300 88 3000 or +603 7843 3000 or email email@example.com.
4.5 Notwithstanding any other clauses herein, MAS FCTC reserves the right to refuse or reject at any time any bookings and/or participation of the FSE if in the exercise of its discretion, MAS FCTC determines that such action is necessary or appropriate for any reasons, to which MAS FCTC shall not be obliged to provide any reasons for the refusal or rejection.
If MAS FCTC is unable to provide a Flight Simulator Experience due to circumstances beyond its control including but not limited to simulator failure or otherwise, participants may choose to reschedule to a different day or simulator type subject to and determined by MAS FCTC at its discretion.
All confirmed bookings and/or vouchers are valid for 12 months from the date of purchase unless otherwise agreed by MAS FCTC in writing. Thereafter the bookings and vouchers will be null and void. Voucher cannot be exchanged for cash and can be used only for FSE at MAS FCTC.
The use of mobile phones, video cameras or other similar recording equipment including but not limited to tripods, lighting, etc, is not permitted. Still photography may be provided by MAS FCTC upon prior request at reasonable fees.
If the Flight Simulator Experience duration is reduced in whole or in part due to the participant (e.g. motion sickness, restroom breaks, late arrival, etc), MAS FCTC will not reschedule the FSE and no refunds will be given. If there are technical problems with the simulator that, based on the judgment of the MAS FCTC significantly reduces the quality and/or duration of the Flight Simulator Experience, the participant may be given a reschedule of the simulator ride subject to Clause 5 above.
Participants agree that any personal data provided to MAS in connection with this booking can be recorded and stored by MAS in accordance with the applicable data protection regulations and may be provided to government authorities in the interests of aviation security.