Ground Handling

Ground Handling

Ground handling is one of the key competencies in Malaysia Airlines’ Ground Operations. For many years, we have been providing safe, reliable, efficient and cost-effective ground handling services at Kuala Lumpur International Airport (KLIA) and other domestic stations in Peninsular Malaysia, Sabah and Sarawak.

Passenger Services

Esteemed passengers are in good hands with our professional and dedicated staff at their service from arrival to departure. Our services include: Arrival and Departure handling, Baggage handling, Transfer Desk services, Delay Team handling, Special handling and Hospitality services.

Ramp Services

An experienced team of ramp personnel equipped with comprehensive ground equipment is ready to meet various handling requirements for multiple types of aircraft. Our team has won many accolades such as Best Ramp Handling Station, Safety Campaign Award and ‘You Are Number One’ from customer airlines for its competent and effective handling.


Our well equipped Engineering Complex is manned by fully-trained and highly-skilled personnel. Our extensive and cost effective maintenance, repairs and overhaul have been endorsed by the Joint Aviation Authorities (JAA), Federal Aviation Authorities (FAA), European Aviation Safety Agency (EASA) and are accredited with the ISO 9000, 9001 and 9002 certification.

Cabin Cleaning

At Malaysia Airlines, we are focused on providing professional cabin cleaning services and are committed to providing only the best service to our clients. All these are done by observing the highest service standards in maintaining our world-class image.

Flight Despatch

Our ground to air service has been awarded the World Class Flight Despatchers certification by the International Federation of Airline Despatchers Association (FALDA).

Cargo Handling

Flexibility, scalability and efficiency are our core values when it comes to cargo handling needs. Your business will benefit from our ground handling experience working with over 30 airlines.
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In the field of ground handling, security is of primary importance. We maintain the highest standard in tackling vulnerabilities surrounding airport securities, ensuring security presence in every aspect.

Golden Lounge

Our Golden Lounges provide world-class facilities for airline customers at selected international airports, ensuring that the needs of their valued guests are taken care of while on the ground.

Kuala Lumpur International Airport


Penang International Airport


Kota Kinabalu International Airport


Kuching International Airport


Langkawi International Airport


Kota Bharu, Kuantan, Kuala Terengganu Airports


Bintulu, Miri, Sibu, Labuan, Sandakan, Tawau Airports