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Travel Advisory

CAREERS

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Careers

VACANCIES AT MALAYSIA AIRLINES

We are looking for dynamic and highly motivated individuals to contribute to the growth of our airline. If you would like to apply for a position, please write in to the address listed on the right or email recruitment@malaysiaairlines.com.

Only shortlisted candidates will be notified

 

Vacancies

Key Responsibilities:

Operational Management:

  • Manage all customer’s feedback and service recovery by:
  • Conducting and leading investigation with business areas as well as ensure that service recovery guidelines and payouts are in line with SSICM and CAAM.
  • Seek validation and approval for all letters and claims to customers assigned, based on SSICM and CAAM.
  • Lead investigation involving government agencies, legal and tribunal where required and work with the legal and insurance team on summons & medical accidents.
  • Handle walk-in passengers to the Customer Care Office, when required.
  • Assist Controller to monitor and manage team member’s performance to ensure issues & claims are losed based on the service level agreement.
  • To highlight high profile and potential legal cases weekly to Controller and Manager, CC Operations.
  • Handling and management of High profile, Senior Management, Social Media and Legal cases as when required.

Customer Engagement:

  • Engage proactively with customers who have provided their feedback and compliments

Requirements:

  • Malaysian citizens
  • Minimum 1 years of working experience. 
  • Degree or related disciplines or its equivalent from recognized higher institutions.
  • Strong interpersonal, questioning and negotiation skills.
  • Ability to work under pressure.
  • Good analytical skills.
  • Good communications (English and Bahasa Malaysia) written and spoken.
  • Good knowledge of IT and Microsoft Office applications.

Please submit your application for EXECUTIVE OPERATIONS (CONTRACT) with complete resume and relevant qualifications to the following address:

Email:  recruitment@malaysiaairlines.com

Please indicate Position Applied as the title of your email.  Application should reach us before 10 SEPTEMBER 2014.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

Responsibilities:

  • To ensure all incoming call received are answered promptly, efficiently and professionally as per Call Centre Qualitative Standards.
  • To answer calls from customer professionally and to convert calls to potential sales.
  •  Matches underlying needs of customer to available product and services.
  • Identify customer needs quickly and able to guide and provide relevant information efficiently.

Requirements:

  • Malaysian citizen aged 20 to 35 years old.
  • Minimum qualification : Diploma holders or higher qualifications with credit in English  & Bahasa Malaysia at SPM level.
  • Dynamic, good interpersonal and communication skill.
  • Pleasant disposition, courteous and efficient in providing personalized service to customers.
  • Good command of Bahasa Malaysia and English.Ability to speak other languages would be an added advantage.
  •  Having experienced and skills in call centre environment would be an added advantage.
  •  Must be computer literate.
  • Must be prepared to work on 24 hours shift duty.

PLEASE BRING THE ORIGINAL AND PHOTOCOPIES OF YOUR

  • My Kad and a recent passport-sized photograph.
  • SPM together with Diploma or higher academic qualification certificates.
  • Updated resume and completed Malaysia Airlines Job Application Form.

Download the application form here.

INTERVIEW DATE AND VENUE

30 August 2014 (SATURDAY)

Malaysia Airlines Academy

No: 2, Jalan SS7/13, Kelana Jaya

Selangor D.E.

REGISTRATION: 8.30 AM TO 12.00 NOON

Dress code: Well groomed or office attire.

Interested in Joining US? If yes, please join our walk-in interview.

    MELAKA
    6 Sep 2014 (Male & Female candidates)
    Ramada   
                                                        
    Jalan Bendahara

    REGISTRATION: 8.30AM TO 12.00 NOON

Dress code: Well groomed with kebaya or office attire (pants or knee-length skirts).

 

 

 

 

 

 

Responsibilities:

  • To ensure all incoming call received are answered promptly, efficiently and professionally as per Call Centre Qualitative Standards.
  • To answer calls from customer professionally and to convert calls to potential sales.
  •  Matches underlying needs of customer to available product and services.
  • Identify customer needs quickly and able to guide and provide relevant information efficiently.

Requirements:

  • Malaysian citizen aged 20 to 35 years old.
  • Minimum qualification : Diploma holders or higher qualifications with credit in English  & Bahasa Malaysia at SPM level.
  • Dynamic, good interpersonal and communication skill.
  • Pleasant disposition, courteous and efficient in providing personalized service to customers.
  • Good command of Bahasa Malaysia and English.Ability to speak other languages would be an added advantage.
  •  Having experienced and skills in call centre environment would be an added advantage.
  •  Must be computer literate.
  • Must be prepared to work on 24 hours shift duty.

PLEASE BRING THE ORIGINAL AND PHOTOCOPIES OF YOUR

  • My Kad and a recent passport-sized photograph.
  • SPM together with Diploma or higher academic qualification certificates.
  • Updated resume and completed Malaysia Airlines Job Application Form.

Download the application form here.

INTERVIEW DATE AND VENUE

06 September 2014 (SATURDAY)

Malaysia Airlines Academy

No: 2, Jalan SS7/13, Kelana Jaya

Selangor D.E.

REGISTRATION: 8.30 AM TO 12.00 NOON

Dress code: Well groomed or office attire.

Interested in Joining US? If yes, please join our walk-in interview.

 

 

 

Key Responsibilities:

  • Work to positively influence the public through the Media, promote MAS’ goals and policies through timely and effective messages with focus on the company’s business plan, Malaysian Hospitality as well as nurturing excellent relationship with the media, locally and at stations.
  • Execute media relations plans with 360 mindset.
  • Timely implementation of plans/assignments and track/monitor results.
  • Manage content as well as quality of the media communication channels in order to optimise effectiveness of messages.
  • Maintain good and effective relationship with the media.
  • Provide support in media queries.

Requirements:

  • Malaysian citizen.
  • Minimum 1 year of experience in Communications, with focus on public relations.
  • Added advantage to have experience in digital, social media sphere
  • Excellent writing skills in English and Bahasa Malaysia.
  • Added advantage if skilled in vernacular languages.
  • Strong interpersonal skills.
  • Positive and pro-active work attitude.
  • Team player.
  • Ability to think on the feet.
  • Ability to plan, manage and track multiple projects and deadlines.
  • Works well under pressure.
  • Willing to work long hours and weekends.

Job Description:

  • To conduct training needs analysis for any newly introduced courses.
  • To conduct courses as scheduled using high standards and instructional techniques.
  • To coach, counsel and assist other Instructors as and when the need arises to improve their training capabilities and capacities of work.
  • To prepare necessary training materials and teaching aids for training and relevant assessment instruments to evaluate trainees’ achievements.
  • To update Cabin Crew training manuals, Instructor’s Guide as and when required and ensure that they are up-to-date.
  • To update all training related records in order to ensure conformance with current regulatory and audit requirements.
  • To organize and conduct functions related to trainees and trainings (e.g. briefings, visits, interviews, selection assessments, disciplinary inquiries, graduations etc) when required.
  • To source and engage external parties to be learning contributors for Learning & Growth program(s) in support to Cabin Crew’s learning in other areas (out of work).
  • To monitor and counsel on any disciplinary issues or misconduct of the trainees.
  • To prepare Employee’s Performance Record.
  • To revise as and when necessary the training slides, exam papers, teaching aids, training materials and course needs as per established syllabus to ensure there is learning effectiveness for all trainees.
  • To lead or participate in company/ divisional/ departmental projects.

Qualification & Experience:

  • Degree with at least 2 years of related experience.
  • Train and expose in conducting class room training.
  • Those with certified airline training will be added advantage.

Skills & Knowledge

  • Must have knowledge in training module development.
  • Good knowledge in computer applications.
  • Team player with strong communication and customer service skills.
  • Independent, hard working and self-motivator.
  • Willing to travel extensively as and when required.

WRITE-IN

Submit your application together with a detailed resume, certified true copies of certificates, academic transcripts, identification card and a recent passport size photograph (non-returnable) to the address below:

Head of Recruitment Operations,
Human Resources Division
1st Floor , Admin Building 4
MAS Complex B
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul Ehsan

Please indicate the position you are applying for on the top left corner of the envelope. Only shortlisted candidates will be notified.

Email
Please send your resume to recruitment@malaysiaairlines.com

Please be aware of the latest phishing scams which have been circulating around the Internet recently. Phishing could be carried out via email or instant messaging channels. Some confirmed scams are listed below.

1. Emails that claim to be from:
    career.mas.my@live.com
    employ.portal@malaysiaairlines-my.com
    hrr.malaysiaairlines@live.com
    info@edisonlawandexperts.co.cc
    visaunit@edisonlawandexperts.co.cc
    edisonlawandexperts@hotmail.co.uk

informing you (the recipient) that you have been shortlisted for an employment offer from Malaysia Airlines in Malaysia or Malaysia Airlines in UK.

2. Emails that claim to be from visapermit_process@imigov.my.org asking you (the recipient) to complete certain visa application forms, provide personal information and/or to make a certain amount of payment for work permit papers, for an employment position with Malaysia Airlines.

Please do not respond to or entertain these scams and delete them immediately!

Please note:

  • Malaysia Airlines’ official online talent sourcing or recruitment portals are www.malaysiaairlines.comand http://www.jobstreet.com. Those who wish to seek employment with Malaysia Airlines are advised to visit only these portals.
  • Malaysia Airlines does not request any payment or charge any fee for processing job applications.
  • Malaysia Airlines does not employ any third-party online employment agency except forJobStreet.com. Therefore any recruitment exercise or employment opportunity offered by websites other than www.malaysiaairlines.com and http://www.jobstreet.com is not valid or genuine.
  • Online communication on recruitment from Malaysia Airlines, if any, would be sent by Malaysia Airlines' officials using only the following email domain: malaysiaairlines.com.

MALAYSIA AIRLINES, ITS EMPLOYEES, SERVANTS OR AGENTS ARE IN NO WAY CONNECTED TO OR RESPONSIBLE FOR THE ABOVE PHISHING SCAMS. MALAYSIA AIRLINES SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES, INCLUDING NEGLIGENCE, FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSS ARISING FROM YOUR INTERACTION OR CORRESPONDENCE WITH THE ABOVE IDENTIFIED PHISHING SCAMS.