IMPORTANT NOTICE

Please arrive early at the check-in counter to ensure you have enough time for travel document verification and web check-in boarding pass endorsement, baggage check-in, security, immigration process and other airport formalities

Malaysia Airlines reserves the right to cancel your check-in if you have not endorsed your web check-in boarding pass in time, or if you fail to arrive at the departure gate in time, or if you do not have the valid travel documents.

* Please note that you will not be able to enter the departure area if your web check-in boarding pass is not endorsed

For passengers to international or regional destinations, please be present at MAS Check-in or Rework Counter NOT LATER than 60 minutes to departure for travel document verification, web check-in boarding pass endorsement and baggage check-in (if any)

Please present the web check-in boarding pass together with following documents for boarding acceptance at the departure gate :

• Travel within Malaysia - valid passport, MyKad, MyKid or Birth Certificate (for children below 12 years old).
• Travel to international or regional destinations - valid passport (minimum 6 months validity) and visa, if required.

• Please have your E-Ticket information available before using the web check-in
• For regional and international travel, please have your passport information ready.

You can check-in using the web 24 hours from flight schedule departure time and it closes 90 minutes before the flight schedule departure time.

It is a 13 digit numeric number usually stated on your E-Ticket.
Example E-TICKET NUMBER: 2322402345167

What is a Passenger Name Record (PNR)?

It is a 6 alphanumeric character given during booking and also printed on your E-Ticket. It is also referred to as Booking Reference, Reloc MH, etc.
Example BOOKING REFERENCE: REJA44

The Advance Passenger Information System (APIS) is a system to enhance border security by providing pre-arrival and departure manifest data on all passengers.

If you are travelling to India, China, Korea, Japan, Sweden, United Kingdom, Australia, New Zealand, USA, some Middle East detinations and other International destinations you are required to provide additional passport information through Advance Passenger Information System (APIS) page due to requirement of the country's local authority
* Non passport holdres need to check-in at the check-in counter

For travel to Malaysia Domestic destinations, ASEAN and certain International destinations, you will only be prompted to provide your country of nationality through the Nationality Collection page

Passengers who requires special assistance will need to check-in at the airport.

Yes, with the condition that one adult passenger per infant check-in

Please ensure that you enter your name as it is printed on your E-Ticket. Depending on how your name was updated during booking "Last / Surname" is the first name on your E-Ticket receipt and "First / Given Name" is the last name on your E-Ticket receipt
* Name field are non case-sensitive

Example :

Last Name / Surname : darman
First / Given Name : bin darwis


Last Name / Surname : chow
First / Given Name : siew kam


Last Name / Surname : banu mathy
First / Given Name : periasamy

If application returns error, try inserting the opposite i.e.
First / Given Name : chow
Last / Surname : siew kam

No. Web check-in only supports Enrich frequent flyer number for check-in identification.
* You will need to provide your Enrich number during booking to use this identification option

As this is being written, Web Check-in is available to all Malaysia Airlines passengers except for flight check-in from Bandar Seri Begawan, Kunming, Paris and Xiamen. Please check back as the origins will be opened by phases.

This might be because web check-in application unable to retrieve your E-Ticket number. Please contact our Call Center for assistance or check-in at the airport

In Select Passengers page, name of passengers who have checked-in are light (grey) colored while name of those who have not checked-in is dark (black) colored

Passengers with light (grey) coloured text means that they have checked-in.

First flight segment is always selected by default and can not be de-selected. Flight segments must be selected consecutively. If you are travelling to 3 segments, you must select the second segment to travel on the third segment.

Yes, onward and return flight segment can be checked-in as early as 35 hours from scheduled departure time. However this is subject to the flight being open for check-in. An error message will be prompted if the flight is outside check-in time window.

After complete filling-in the APIS information for all passengers you selected for check-in, press the continue button in APIS Summary page to continue your check-in. (Please see Tutorial page for more information on APIS)

This is because the information is not yet available on the system. However, it should be displayed on your boarding pass

This may be because you are checking-in for the second time using the web or your selected seat was taken consequent to pressing the Continue button.

Yes. This can be done by clicking the "Edit" link on the Confirmation Details page

No. Web check-in only supports the updating of Enrich frequent flyer number. Please report to a Rework/ Web Check-in Counter at the airport if you wish to update other airlines frequent flyer number

Upon clicking the "Click here to print your boarding pass(es)" button on Print Boarding Pass page, a pdf format of A4 boarding pass will be opened. Click on the printer icon on Adobe Acrobat Reader to print your boarding pass(es)

Yes. This function is available on Adobe Acrobat Reader.

Yes. Either through printing saved copy of the PDF or by rechecking-in again. However, if you choose to check-in again, you are not allowed to make any seat changes or update your APIS Details.

You need to check-in again to re-print your boarding pass or check-in at the airport

You will need to take the receipt to Rework / Web Check-in counter at the airport NOT LATER than 60 minutes to flight scheduled departure time to exchange "This is not a boarding pass" check-in confirmation receipt with a boarding pass

Why does the boarding gate number is not printed on my A4 boarding pass?

Boarding gate number will be assigned near to schedule departure time. Please refer to our Check-in Agent or airport displayer at the airport for the gate number

Check-in can be cancelled before you reach the Confirmation Details page. Once on Confirmation Details page, even if you close the browser, you are already considered as checked-in status. You will need to be at the airport if you wish to cancel your check-in

You can either check-in again using the web check-in later or contact Call Center for assistance or check-in at the airport

You will need to print your A4 boarding pass and are required to read the information stated on it.

• Bring along your printed boarding pass to the airport.
• For passengers with check-in baggage, please be present at the MAS Check-in or Bag Drop Counter NOT LATER than 60 minutes to departure.
• For passengers to international or regional destinations with or without check-in baggage, please be present at the MAS Check-in or Rework Counter NOT LATER than 60 minutes to departure for travel documents verification and web check-in boarding pass endorsement.
  You are advised to arrive early at the check-in counter to ensure you have enough time for travel document verification and web check-in boarding pass endorsement, baggage check-in, security, immigration process and other airport formalities
  Malaysia Airlines reserves the right to cancel your check-in if you have not endorsed your web check-in boarding pass in time, or if you fail to arrive at the departure gate in time, or if you do not have the valid travel documents.
• For travel within Malaysia, please bring along your valid passport, MyKad, MyKid or Birth Certificate (for children below 12 years old).
• For travel to international or regional destinations, please bring along your valid passport (minimum 6 months validity) and visa, if required.
  

If you wish to cancel check-in transaction, please approach MAS Check-in Agent at the airport

You can check-in again with web check-in to reprint your boarding pass or request a reissuance of your boarding pass at the Rework / Web Check-in counter

No , if you are travelling to Domestic destinations in Malaysia without check-in baggage.
Yes, if you are travelling to Domestic destinations in Malaysia with check-in baggage.
Yes , if you are travelling to Regional & International destinations with or without check-in baggage as MAS Check-in Agent need to validate your travel documents and endorse your boarding pass
* Please note that you will not be able to enter the departure area if your web check-in boarding pass is not endorsed

TRAVEL WITHIN MALAYSIA

• Malaysia Domestic travellers without check-in baggage may proceed straight to boarding gate.
• If you have baggage to check-in, please approach MAS Bag Drop or dedicated Check-in Counter NOT LATER than 60 minutes to flight scheduled departure time
  

TRAVEL TO REGIONAL AND INTERNATIONAL

• Regional and International travellers with or without check-in baggage, please approach MAS Rework or dedicated Check-in Counter NOT LATER than 60 minutes to flight scheduled departure time for travel document verification, web check-in boarding pass endorsement and baggage check-in (if any)
  

You are encouraged to arrive early at the check-in counter to ensure you have enough time for travel document verification and web check-in boarding pass endorsement, baggage check-in, security, immigration process and other airport formalities

Malaysia Airlines reserves the right to cancel your check-in if you have not endorsed your web check-in boarding pass in time, or if you fail to arrive at the departure gate in time, or if you do not have the valid travel documents.

When can I enter the boarding gate?

For Domestic flights, boarding gate opens 60 minutes to flight departure time
For International flights, boarding gate opens 90 minutes to flight departure time

Boarding gate will close 10 minutes before flight departure time. You will be denied boarding if you arrive late at the gate

Please present the web check-in boarding pass together with following documents for boarding acceptance at the departure gate :

• Travel within Malaysia - valid passport, MyKad, MyKid or Birth Certificate (for children below 12 years old).
• Travel to international or regional destinations - valid passport (minimum 6 months validity) and visa, if required.