A. Becoming an Enrich member

How soon will my enrolment form be processed?
As soon as you enrol you will be eligible to participate in Enrich. If you enrol online you will receive your membership number within 24 hours. If you enrol using an Enrich membership enrolment form your membership number and temporary membership card are attached to the enrolment form.

Will I receive a membership number when I enrol online?
Yes, you will receive your membership number and a printable membership card by email within 24 hours of your enrolment. Your permanent plastic membership card will be sent to you after you make you first qualifying activity.

Can I enrol as an Enrich member even if I do not live in Malaysia?
Yes, Enrich membership is open to individuals in all countries where such programmes are legal.

Is there an enrolment fee or annual fee for Enrich?
Membership is free. There is no enrolment fee or annual fee.

Can I have more than one Enrich account? One for business and one for personal use?
An individual may have only one Enrich account. A business or legal entity is not allowed to have an Enrich account.

Does my membership expire?
No, your Enrich membership does not expire. However, if you do not have activity in the account for 36 months, your Enrich account will be closed.

Can I earn miles for flights taken before I enrolled?
Members are only allowed to accrue miles on flights flown after enrolling as an Enrich member. Flights taken before enrolling do not earn Enrich miles, except for flights on MH flights within 60 days prior to enrolment.

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B. Earning Enrich Miles

How do I earn Enrich Miles?
You earn Enrich Miles each time you travel with Malaysian Airlines or an Enrich airline partner on a qualifying fare. Enrich Miles can also be earned when you use the products and services of Enrich partners in the following categories; hotel, car rental, credit/charge card, telecommunications, spa, shopping, lifestyle and Golden Holidays travel packages. For a complete list of partners Click Here>>

How many Enrich miles will I earn for my flight?
The number of miles you earn for your flight will depend on the type of ticket you purchase, the class of service you travel, your tier status in Enrich and the distance you fly. Click Here>>

Can I earn miles by flying other airlines besides Malaysia Airlines?
Yes you can. Enrich Miles can be earned when traveling on Enrich partner airlines. Click Here>> To ensure you receive mileage credit for your travel, be sure to quote you Enrich membership number when making your reservation and present your Enrich membership card when you check-in with the partner airline.

Do Malaysia Airlines tickets purchased from a travel agent earn the same number of miles as those purchased from a Malaysia Airlines ticket office?
Yes, as long as the ticket you purchase is eligible to accrue Enrich Miles, it does not matter where you purchase the ticket.

Can I earn miles for flights taken before I enrolled?
Members are only allowed to accrue miles on flights flown after enrolling as an Enrich member. Flights taken before enrolling do not earn Enrich miles, except for flights on MH flights within 60 days prior to enrolment.

Will I earn Enrich Miles when I fly on a free Award Ticket?
No, you cannot accrue miles when traveling on a Free Award Ticket.

How long does it take for miles to appear in my account?
For miles accrued on Malaysia Airlines please allow up to 7 days for the miles to appear in your account. For miles accrued with Ernich partners please allow 4 - 6 weeks for the miles to appear in your account.

How do I keep track of my Enrich Miles?
The best way to keep track of your miles is online at www.malaysiaairlines.com. You will be able to view your latest Enrich transactions as well as your activity from the past 6 months. A quarterly account statement will be mailed to members who have accrued or redeemed Enrich Miles during the previous quarter.

What should I do if miles are not credited to my account?
You will need to complete a Missing Enrich Miles Claim Form. This form can be found here>> Alternatively you can call Enrich and request a form be faxed to you.

Be sure to retain your original travel documents (i.e. boarding pass and ticket stubs) and partner receipts (i.e. hotel receipts, copy of car rental agreement and other invoices/receipts/statements for other partners) as you will need this in order to complete the Missing Enrich Miles Claim Form.

How do I redeem my credit card points for Enrich miles?
You will need to contact the credit card company or bank directly and request for your points to be transferred to Enrich. They will inform you of the conversation rate at the time of the transfer. Allow for up to 2 weeks for the miles to appear in your account.

Can I combine miles from my account with miles from another account?

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C. Redeeming Enrich Miles

What is Companion Award?
Companion awards allow you to redeem fewer miles than normally required for a Business or First Class Award for your traveling companion traveling on the same itinerary as you. You must first purchase a Business or First Class revenue seat, then you may request for a Companion Award.

Can I book an Award Ticket if I do not have the required number of miles in my account?
You can book your Free Travel Award, however you will need to be ticketed within 48 hours of making the reservation or you will loose the reservation.

Can my travel agent issue Award Tickets?
No, all Award reservations and ticketing must be done through Malaysia Airlines.

I have insufficient miles in my account to redeem for an Award Ticket, can I buy miles to make up the difference?
Yes. With Enrich Express you may purchase up to 30% of the required miles needed for an award.

Can I redeem my Enrich miles for an Award for someone else?
Yes. As long as you have sufficient miles to redeem for an award you can request the Award to be in anyone’s name. Call or stop by any Malaysia Airlines ticket office to make the reservation.

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D. Managing Your Enrich Account

How do I know if my Enrich miles are going to expire?
You can keep track of your miles online, Click Here>>

Can I extend the validity of my Enrich Miles?
Yes. Enrich Miles can be extended once for a period of 1 year. Miles must be extended from October during the year in which they are set to expire, to July in the following year after the miles have expired. A fee will apply to extend the validity of your miles. Click Here>>

When will I receive an account statement?
Members will receive a printed account statement each quarter if they have recorded activity during the previous three months. Members may check their account details online, Click Here>>

Can I change or update my personal details at Enrich Online?
You can update you address other personal particulars online. However you will need to contact the Enrich Customer Services Centre if you want to change the name on your account.

When will I receive my Enrich newsletter?
The Enrich newsletter, World of Riches, is available 24 hours a day online, Click Here>>

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E. Enrich Elite Tier Status

How do I qualify for the new tier levels?
You can qualify for the new tier levels by either accruing miles or sector credits on Malaysia Airlines.

What is an Elite Mile?
An Elite Mile is used to track an Enrich Member’s qualification towards Enrich Silver and Enrich Gold status. Elite Miles will only be accrued on Malaysia Airlines Economy Class, Golden Club Class and First Class qualifying fares. Elite Miles may not be used toward the redemption of Enrich Awards.

What is a Platinum Mile?
Platinum Miles are used to track an Enrich Member’s qualification towards Enrich Platinum Tier Status. Platinum Miles will only be accrued on qualifying Malaysia Airlines Golden Club Class and First Class fares. Platinum Miles may not be used toward the redemption of Enrich Awards.

What is an Elite Sector?
Elite Sectors are used to track an Enrich Member’s qualification towards Enrich Silver and Enrich Gold Tier Status. An Elite Sector is a flight from origin to destination which carries a single flight number. Elite Sectors will only be accrued on Malaysia Airlines operated flights on Economy Class, Golden Club Class and First Class. Elite Sectors may not be used toward the redemption of Enrich Awards.

What is a Platinum Sector?
Platinum Sectors are used to track an Enrich Member’s qualification towards Enrich Platinum Tier Status. A Platinum Sector is a flight from origin to destination which carries a single flight number. Platinum Sectors will only be accrued on Malaysia Airlines operated flights on Golden Club Class and First Class. Platinum Sectors may not be used toward the redemption of Enrich Awards.

Are there still Gold Miles in Enrich?
Gold Miles no longer exist. Members can now earn Elite Miles for obtaining Elite Silver and Elite Gold status by traveling in Economy, Business or First class on Malaysia Airlines flights.

Do the miles I earn traveling on partner airlines count towards my Enrich Elite status?
No, only miles flown on Malaysia Airlines count towards Enrich Elite status.

Do miles I earn with non-airline partners count towards Elite status?
Only miles flown on Malaysia Airlines count towards Enrich Elite status. However you can redeem the miles you earn using non-airline partners for Elite Mileage Credit up to a maximum of 10% of the total qualification criteria that can be applied towards earning or retaining your Elite status.

Do bonus miles and promotional miles count towards Elite status?
No, only miles flown on Malaysia Airlines count towards Enrich Elite status.

Do class of service miles count towards Elite status?
Yes, the extra miles you earn by traveling on Business or First class with Malaysia Airlines count towards earning and retaining your Elite status.

Do tier bonus miles count towards Elite status?
No, tier bonus miles do not count towards earning or retaining Elite status.

Do Transferred or Purchased Enrich miles count towards Elite status?
No, only miles flown on Malaysia Airlines count towards Enrich Elite status.

How long do I have to qualify for Elite Silver, Gold or Platinum tier status?
For Elite Silver and Elite Gold tier status you need to accrue the qualifying number of miles or sectors between 1 January - 31 December, each year.

For Elite Platinum tier status you will have between 1 January - 31 December over a three-year period to accrue the qualifying number of miles or sectors.

Once I become an Elite member do I need to re-qualify for Elite status every year?
Yes, you will need to re-qualify for elite tier status each year.

Do I need to earn the same number of miles or credits to re-qualify for my current elite tier status?
The same number of miles or sectors are required to qualify and re-qualify for Elite Silver and Elite Gold. To re-qualify for Elite Platinum you will need to earn 100,000 Platinum miles or 100 sectors between 1 January - 31 December.

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F. Elite Tier Benefits

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