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Ease your worries over checked-in baggage
Baggage Services
While we strive to ensure you always receive your belongings as scheduled and in their original condition, we also provide contingency services when the unfortunate happens such as delayed or missing baggage, or damage and pilferage.
In such events, please report immediately to the Lost & Found office before you leave the airport. If you left something on the airplane, contact airport personnel at once.
After reporting your delayed or missing baggage, you may check the search status online with a reference number. Check your baggage status »
For more information regarding claims, terms and conditions, baggage tracing and liability limitations, please download the PDF file*. Download now »
For other information, email us at: mhlbag@mas.com.my
*Acrobat Reader is required to open the file. Download now »
In such events, please report immediately to the Lost & Found office before you leave the airport. If you left something on the airplane, contact airport personnel at once.
After reporting your delayed or missing baggage, you may check the search status online with a reference number. Check your baggage status »
For more information regarding claims, terms and conditions, baggage tracing and liability limitations, please download the PDF file*. Download now »
For other information, email us at: mhlbag@mas.com.my
*Acrobat Reader is required to open the file. Download now »
