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www.malaysiaairlines.com.
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CONTINUE
1. Enhance Your Professional Image
  • Dress sense

  • Social & Dining Etiquette

  • Deportment – Poise & Posture


2. Grooming & Etiquette
  • Personal Hygiene/ Diet & Exercise

  • Dress sense

  • Hair Analysis / Skin Care / Skin Analysis


3. IMPACT
  • Key Behaviours for Enhancing Impact

  • Effective Listening

  • Tolerance Level

  • Behaviors to be avoided

  • First Impression

  • Handling difficult customers


4. Get Speaking Right
  • Conversation skills

  • How to start, maintain & end conversations


5. Voice Enrichment
  • Principles of P.A. Announcement

  • Pronunciation Exercises

  • Factors influencing Delivery


6. Fundamental Of Hospitality
  • Identifying and Defining the Customers

  • Passports & Visas

  • Gastronomic Sequence of Meal

  • The production of Cheese

  • Wines/ Beer / Spirit / Liquers / Cocktails

  • Non Alcoholic Beverages


7. Introduction to Aviation
  • General Aviation Terminology

  • Ground services terms

  • Physiology of Flight

  • Calculating local time & Flight time


For enquiries on the above courses, kindly contact:

Malaysia Airlines Academy
Cabin Crew Training and Standards Department
No. 2, Jalan SS7/13 Kelana Jaya
47301 Petaling Jaya
Selangor Darul Ehsan
Malaysia
Tel: 603 - 7800 7695
Email: revathy@malaysiaairlines.com
Tel: 603 -7800 7484
Email: rohanaa@malaysiaairlines.com
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